This page will be kept up to date with the latest information.

Smiles is closed until April 22 in response to the government mandate surrounding the COVID-19 pandemic. The health of our patients and our community is our top priority and our hearts are with those who have been affected.

 For those patients scheduled before April 22, there is no need to call. A member of our team will reach out to reschedule those appointments and check up on you.

If you have a true dental emergency we are here for you!

For pediatric dental emergencies call or text Dr. Collins at 512-796-7634

For orthodontic emergencies please visit our resources here or you can call our office to reach the orthodontic assistant on call.

Per the Governors order, our doctors are only allowed to see a patient with a true dental or orthodontic emergency (defined as “medically necessary”). Under these circumstances, we are providing you with some helpful information that will allow you to identify and treat orthodontic emergencies at home. You’ll amaze yourself at what you can do with some tweezers, floss, Q-tips and a little wax!

As always, please call us if you are unable to remedy the issue or if you have concerns.

Orthodontic Emergencies

We hate long goodbyes as much as you do! We are doing our part to help keep our team and community safe by following Governor Abbott’s orders to close until Wednesday, April 22. This was not our choice, but we have to care for our patients during this closure within the confines of the law, which strictly defines “true emergencies.”  Here are some frequently asked questions to help you while we are closed:
What if I run out of rubber bands or wax?

Stop by either Smiles location and you’ll find them taped on our front door. This is curbside pickup at it’s finest! Just remember, each type of elastic corresponds to a certain animal so make sure you’re grabbing the correct one. If you’re unsure, email us at and we’ll get back to you ASAP. If driving to our office is not convenient, wax may be purchased at most grocery and drugstores.

What is not an emergency?

Loose or broken brackets, elastic chain connected tooth to tooth, tiebacks (elastic modules that connect from the molar bracket to the hook on the canine bracket), lost or broken retainers, loose or broken bonded retainers. None of these issues will cause permanent damage, but might be causing concern or discomfort. Please see the visual aid to help you repair these at home until we can see you again.

What if I have a loose or broken bracket?

This can wait for your next appointment, but let’s get you comfortable until then. If it is the last bracket on the arch wire, you can slide it off the back end of the wire using tweezers. This will leave some extra wire exposed, which can be clipped with clean nail clippers. Any other loose bracket can be slid back into place over it’s corresponding tooth with tweezers. If the bracket is uncomfortable on your lip and you need wax, it will be taped to our front door or you may purchase it at most grocery or drugstores.

What if I have loose or broken elastic chain?

This can wait for your next appointment, but let’s get you comfortable until then. In most cases, the chain can be reattached to the brackets and/or the hook on the molar bracket using a pair of tweezers. If you’re unable to reattach it, gently tease it off the remaining brackets and discard. *See our website here for a visual under the COVID-19 information. 

What if my tiebacks came off?

Tiebacks are placed on each side – right and left. If one side comes off, you should be able to reattach it from the hook on the molar bracket to the hook on the arch wire directly behind the canine tooth. If you’re unable to reattach the tieback, carefully remove the tieback from the other side. *See our website here for a visual under the COVID-19 information.

What if I lost or broke my retainer (removable or fixed)?

This can wait until we open again. Email us at to let us know so we can get you on the schedule. If any shifting has occurred, we can guide your teeth right back into place with the new retainer. If your retainer is broken, you may be able to repair it temporarily with a drop of super glue. Sometimes, bonded retainers come loose and the wire might bother or poke you. If this happens. you may clip the loose end with wire clippers, or gently detach the retainer with gentle pressure using tweezers or needle-nose pliers.